Terms & Conditions

BOOKING ONLINE

Weather Conditions?

Boat tours are weather and ice dependant, and may be subject to delays or cancellations. In case of cancellations due to weather or ice conditions on the lagoon you will receive a full refund.

When is my tour?

If you book a tour online you will receive a voucher via email which you must bring with you. It is not possible to book for a certain departure time for the Amphibian tour online, so when you come to Jökulsárlón you must check in at the ticket office and exchange your voucher for a boarding ticket with a specific departure time.

The last Amphibian tour of the day?

The last Amphibian tour of the day usually leaves about an hour before closing. In order to get a boarding ticket for the last boat you must check in at the ticket office at least 30 minutes before the last departure.

I want to change the date of my tour?

It is no problem to change the date of your arrival and it will not cost you extra. You can do so by sending us an email (info@jokulsarlon.is).

What if I don’t turn up?

Refunds are given if you contact us before 9:30 on the day of the tour. You can cancel your tour by sending us an email (info@jokulsarlon.is) or giving us a call at +354 478 2222.

Safety issues?

We provide life jackets that all our passengers must wear on the boat. Passengers on the Zodiac boat must also wear a flotation suit. All passengers must follow safety rules and orders issued by our  guides during the trip.

Mobility issues?

If you have any mobility issues or medical problems,  please let us know and we will assist you as best we can. It is possible to get a wheel chair in the Amphibian boat.