FAQ

Covid 19 procedures

Unfortunately we are unable to oblige to the social distancing standards of 2 metres distance. The boats are small and can be a little crowded.  We try to minimize the risks by other measures.

Surface areas were people come into direct contact with during the tour are cleaned with disinfectant after each tour, they are mainly the hand rails and benches on the boats.

Equipment is also disinfected between tours, there is;  life jackets and Flotation suits for the Zodiac tours

We have also stopped giving people a taste of the Ice on board the boats.

Our guides change Latex gloves after each tour

we can also offer our guests gloves and masks if they wish. We still encourage people to bring their own masks and gloves as this is even safer than handing them out.

There is a strict Covid-19 cleaning plan in our café for the disinfection and cleaning of all contact surface areas in the café and toilets

A: The Café by the lagoon is open all year round except for 23.december– 26.december and 31. December – 2. January. The opening hours of the Café are from 10 – 17 every day except in June, July and August when we are open from 9-19. The boat tours are operated from early May throughout September depending on the weather. For the past two years the boat tours have been operate from the end of April to the end of November. We are always trying to expand the season so if you want to go on the boat tour don´t hesitate to contact us by phone to see if we are running the tours. Our phone number is: +354 478 2222. When the boat tours are operated the last trip usually leaves one hour before we close.

During high season in June, July and August there are many trips a day but at least every half hour. The last trip will depart around 18:00 O’clock. It is possible to call our number 4782222 if a group is late.

The Amphibian tour takes about 30 to 40 minutes. The Zodiac tour takes about 1 hour

We recommend people to book in advanced you can do so online,  But for groups of 12 or more persons it is recommended to book by e-mail booking@jokulsarlon.is . If you don’t book you might still get on a boat, however there is no guarantee and waiting time is shorter by booking online.

It’s very easy to find us. We are situated in the south east of Iceland close to road no. 1 …..you can’t miss us!. Here we are 🙂

Yes, that’s possible. On the amphibian we have life vests in all sizes also for our youngest guests. On the Zodiac children must be at 130 cm or taller to do the tour

Everyone on board gets a life vest which they have to wear during the cruise. People who don’t want to wear a life vest are not allowed on the boats On the Zodiac tours passangers are provided with flotation suits and a lifejacket The staff on the lagoon is specially trained for maximum passanger safety.

No, people don’t need any special clothes but we don’t offer any waterproof clothing and therefore we suggest that people dress rather warm. The boats are open and without any roof. The temperature on the lake is similar to the temperature on land..

The safety of our passengers is insured by well trained staff on each boat. Our boat drivers have a lot of experience and a good knowledge about the lake. They know exactly where to drive with the boats without taking any risk. Each of the large amphibian boats is followed by a quick lifeboat for your safety..

We do not recommend that people drive their own boats on the lagoon because the icebergs are floating around. They break apart and flip over.Taking your own boat out on Jökulsárlón lagoon is on your own responsibility.

There is a tour guide on board of each boat who’s part it is also to make sure that the passengers are safe. After driving out on the lake the boat stops and the guide informs you about the lagoon, the icebergs and the surrounding area. He will also answer all the questions people ask..

No, there is no camping site by the lagoon, the whole area is a national park and camping is not allowed.